REGISTRATION AND ACCOMODATION FEES
After you’ve expressed an initial interest in working abroad with Ace Working Holidays and we have accepted your application we will then need you to confirm that you’re genuinely interested in working abroad by paying the registration fee of £50.00. This fee is essential to reserve your accommodation for your chosen arrival date.
On receiving the second £50.00 instalment, we will then send out your Ace Working Holidays 2019 Welcome Pack. Inside you will have written confirmation that you are now a fully registered worker for the forthcoming summer along with lots of information about your chosen resort and tips and hints on how to fully maximize your summer experience with us at Ace Working Holidays. Please note that due to commitments to our accommodation partners we cannot offer any refunds on payments made towards your package once the terms and conditions have been accepted at the application stage, except in cases where a mistake has been made on our part or duplicate payments.
If you decide you no longer want to or for any other reason are no longer able to attend it’s important to let one of the reps know as soon as conveniently possible. You have the option to carry your place over to the following summer along with any funds payed towards your package not including any increase in package price. The £50.00 deposit will also need to be repaid to secure your space again for the following summer. We reserve the right to cancel without refund anyone’s application who fails on more than 3 occasions to make regular payments towards their outstanding balance and where several attempts to rearrange payments have been made or where there is lack of communication on the applicant’s part of more than 4 weeks after a failed arranged payment.
The remaining outstanding fee that is made payable to Ace Working Holidays is to cover your accommodation costs whilst here in resort. These fees (minus the £100.00 you will have already paid to Ace workers will vary from:
1st £50.00 Payment goes to our accommodation partner to secure your place so that you are guaranteed to have somewhere to move into for the date you’ve chosen to arrive.
2nd £50.00 installment goes towards your events package and welcome pack in the post.
£99.00 goes towards your rep help online and in resort, transfer from the airport to resort on arrival and all associated admin fees excluding addition admin resulting from requests to change date of arrival, package or resort, these additional changes are charged at £25.00 per individual change after the deposit has been paid so please be sure before you make the decision (workers apartment package – Magaluf only)
£450.00 – £650.00 for our 28 day package. The variance in the fees is solely dependent on your arrival date and how close this is to peak season where as we are sure you can appreciate hotel prices can fluctuate dramatically.
How you decide to pay off the remaining balance is down to you and will be your responsibility. We will organize a monthly scheduled payment, which is determined by how much you tell us you can afford to pay off each month. The reason we insist on fortnightly or monthly payments is because we want to ensure your package is paid off in full before you arrive and you do not have the misfortune of missing out on your summer of fun. If for any reason you cannot make a payment please advise your rep in advance so we can rearrange an alternative payment date resulting in us not having to cancel your place due to one scheduled missed payment.
Due to the nature of the hotel and tourism industry every time we receive a payment from you we will pass this on to the hotelier so we can pay off your accommodation place as soon as possible. We as a company also have payment deadlines to make on your behalf. As you can appreciate, due to this we are unable to ask for any refunds on your behalf from the hotel, meaning all payments made to Ace Working Holidays are final and non-refundable. All final balances must be paid a minimum of six weeks prior to your arrival date.
If you need to change your arrival date, package or resort for whatever reason, this is a possibility subject to availability.
CANCELLING YOUR ACE WORKING HOLIDAY
We understand that circumstances can change along the timescale of registering with us and flying out to your destination. As explained earlier, due to the nature of the industry we are unable to refund any fees paid towards your working holiday package. We will however honor any registered workers and their fees paid towards Ace Working Holidays and will happily transfer your place and fees paid over towards the following summer not including the first £50 payment to secure your accommodation and any changes in the package price.
WHATS INCLUDED IN MY ACE WORKING HOLIDAYS PACKAGE
It’s essential to know exactly what it is you are paying for before securing your place with us as Ace Working Holidays cannot and will not take any responsibility for your lack of due diligence.
Airport transfer- we are there for you from the moment you arrive on the transfer in resort to answer any questions you have. The airport transfer is organized and paid for by us as a company and included in all our workers packages, so this is one less thing for you to have to worry about! Along with the other new Ace Workers you will then be placed on transport at the airport and taken into resort (usually takes 30 minutes on average) to your meeting point where you will be met by an Ace Rep. Your Rep will then welcome you all into resort and guide your through the next few days itinerary before taking you all to your pre-allocated accommodation.
Hotel accommodation – (28 days) all bills such as electricity and water are included. However additional services such as extra hotel room keys (due to loss) along with personal expenses such as food and drinks from the hotel restaurant and laundry costs will be at an extra charge paid for by yourself.
Apartment Package (Magaluf only £199.00) – all as above. However, you will move straight into an apartment with other Ace Workers. A deposit and a week’s rent will be needed to be paid upon arrival.
Our first priority is for you all to settle in to the resort, let your hair down and absorb everything that your working holiday in the sun has to offer. We cannot stress the importance of you all feeling comfortable in your new surroundings and making new friends, that will quickly turn into family when you arrive. This is why we always organize different events and meet ups. Expect a host of activities such as Beach rounders, bar crawls, pool parties, and boat parties. Whilst we always endeavor to make these events free, some small costs to cover areas such as all-inclusive bars and meals are not included in the price and will be subject to availability at the reps discretion. These are however on a non-profit basis and we promise to keep these down to the bare minimum. You will always be advised of any costs prior to the event so there are no nasty hidden extras to be concerned over.
MAKING TRAVEL ARRANGEMENTS
Flights are obviously a huge part of your travel plan. Ace Working Holidays are not liable for any travel arrangements or cost for your flight to your summer resort. Ace Working Holidays will not be held liable for any changes/delays or cancellations for your flights. The flight company with which you booked should be contacted as your contract is with them. We will do everything we can to assist you in this instance and help rearrange your airport transfer into resort.
Flights home and transfers back to the airport are also not the responsibility of Ace Working Holidays. Again, we will assist in helping you book a flight if needed and can help arrange travel to the airport but this is not paid for by us as a company and you should budget your final weeks in resort accordingly to allow for return flights and transfers.
The ongoing relations with our hoteliers, contractors, suppliers and most importantly our Ace Workers is of the upmost importance to us. In this instance If we find the behavior of any individual or group is causing offence, danger, damage or distress and damaging our reputation and the enjoyment and safety of other guests we reserve the right at all times to cancel or terminate the booking and in severe cases this will result in eviction. If this situation arises, Ace Working Holidays responsibility and ultimately our contract to those at fault will be terminated with immediate effect. The company will be under no obligation to cover expenses incurred and will not consider or accept any claims for compensation, refunds, deposits or reimbursements of any lost hotel or apartment accommodation.
ACE WORKING HOLIDAY TEAM
Ace Working holidays prides itself on having the best reps in the business. From those on the end of the phone dealing with any enquiries you may have to our friendly, committed and enthusiastic reps here in resort to guide you through your summer! We are always on hand to assist in any way we can, but to provide this service and monitor that we are reaching the peak of our training we will often record phone calls between our team and yourselves as part of our ongoing training.
ACCOMMODATION & DEPOSIT
Ace Working Holidays work carefully with trusted accommodation suppliers to provide you with accommodation that meets our standards and criteria. Please expect to pay a deposit on arrival. Deposits will vary slightly but will be in the region of €50.00 – 150.00 per person and are made payable directly to the hotel or landlord at check in on arrival. On departing from the hotel/ apartment please ensure your apartment is clean and in the condition that you found it when you arrived or your deposit may be affected. If there are major breakages or damage arising from your stay please understand that the hotel are within the rights to withhold all or some of your deposits to cover these costs.
Your room deposit will need to be reclaimed on the day you check out of the hotel/apartment. If you fail to do this it is highly likely it will result in the loss of your deposit.
Please ensure you pay your deposit to the landlord, Ace Working Holiday rep or hotel reception ONLY and to no other person. Ace Working Holidays can hold no responsibility if rent or deposit is paid to anyone else but the landlord, Ace Working Holiday rep or a member of the hotel staff.
BEHAVIOUR WITHIN YOUR ACCOMMODATION
Each hotel/apartment is now obligated to give you a full list of rules and what is deemed unacceptable from guests on arrival. We don’t want you to feel like you’re back at school but a certain level of respect and behavior is needed when you stay within Hotel/ apartment accommodation. Obviously, it’s difficult to predict how strict the hotel management will be with noise levels after dark and bringing other guests back who are not residing in the hotel. We always recommend you ask your rep on arrival as to what noise levels and certain ‘no-no’s’ are set in place at the hotel. Many Hotels will have several hundred other guests staying in the hotel at the same time as you so if you persistently break these rules they can exercise the right to have you evicted from the hotel permanently. Ace Working Holidays can accept no responsibility for this, nor will they be held responsible for supplying your alternative accommodation at their expense.
HEALTH CARE & INSURANCE
It is absolutely essential you take this out before you come away with Ace Working Holidays. Cheap travel and health insurance can be found from as little as £50.00 from comparison websites. At the time of writing anybody from the UK is covered by EHIC(E11) cards, however after leaving the EU this could well change so please ensure you are covered by an Independent insurance company. Ace Working Holidays will not be held liable for any costs incurred for medical expenses resulting in an accident, illness or injury sustained whilst working with us in the summer. So please ensure you have adequate cover.
One of the most frequently asked questions we receive is ‘Can you guarantee me a job?’ To an extent Ace Working Holidays can ensure you a job in terms of sales positions for our own events. Ticket Sellers- for which we need hundreds of every season are all available to you as soon as you arrive. As you will have seen through when browsing through our vacancies on our website there are indeed many more varied roles on the Island. PR’s, Bar staff, Waitresses, Body Painters, Chefs, Dancers, Security, glass collectors and VIP hostesses and many more.
As a company it is our job to help organize these interviews and work trials for you. However, in return we need you to approach these trials on time, professionally and with enthusiasm without the need for a rep to accompany you. Just the same as you would when attending a job interview/ trial in the UK. The amount of available jobs we have each summer almost breeches a thousand, but if you turn up to them thinking working abroad is one big holiday then it’s highly unlikely you will get the position or keep that position for very long. Our experience has helped over ninety five percent of our staff this summer find a job.
So show some dedication and the right attitude and you will be fine. We cannot guarantee you every job you apply for or express an interest in, as you need to have the right characteristics, willingness to learn and social set to land certain roles, but we trust your judgement that by applying to work abroad you have these attributes in abundance.
Ace Workers are unable to help you with regard to any employment issues once you have accepted a job. Any complaints regarding your employer, fellow workers, or workplace should be taken up with your employer. Any complaints including those regarding being mistreated, wages payment complaints, wages, unfair dismissal and harassment complaints should be taken up with your employer or an employment lawyer. The reps are there to offer guidance and advice but it is down to the individual and their employer to resolve any disputes. Therefore, complaints about the work place will not be taken further by Ace Working Holidays and you will be told to seek independent legal advice, for which we can assist with if necessary.
CIRCUMSTANCES BEYOND OUR CONTROL
As per our terms and conditions we will not pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if we have to change your package after booking, or we, or our suppliers, cannot supply your package, or you suffer any loss or damage of any description, as a result of circumstances beyond our control. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work outside your accommodation, which is not known to us in advance of your departure date and building work from a third party (such as resort development).
Ace Working Holidays cannot accept liability or pay compensation if a holiday is cancelled or if changes to your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions or any other reasons out of our control amounting to force majeure. We ask all clients to purchase adequate insurance to cover them for such eventualities.
Ace Working Holidays uses all reasonable endeavors to ensure that introductions to members seeking introductions for roommates fall within the category of persons specified by them on their application form, it will not accept responsibility if, through no fault of its’ own, any such person introduced does not fall within such category.
You understand that if the authorities or council decide to close the club or bar where you work that Ace Working Holidays cannot be held responsible for the council or authorities’ decision.
We strongly advise that if you are uncertain of anything you have read in our terms and conditions, please contact a member of our team before registering.
From December 1st 2017 if an Ace Member would like to change arrival date, accommodation package or resort there will be an admin fee of £25 per change and the fee added to the total package price.